Essency Apps Support
If we can help you. we will!
Contact us by email regarding any issue by using this link - Essency Apps Support
IT IS IMPOSSIBLE FOR US TO RESPOND VIA THE ITUNES STORE, AMAZON OR GOOGLE PLAY
PLEASE do not leave negative reviews before you contact us!
FIRST STEP, please read the Awareness! FAQ pages
Awareness!® iOS FAQ which covers setting the app up and more – Awareness! FAQ
Awareness!® Android FAQ which covers setting the app up and more - Awareness! Android FAQ
If you are having ANY problems, mail us on Essency Apps Support
Known Issues Awareness!® iOS
FOR MAXIMUM APPP PERFORMANCE we suggest that Auto-Pause is your default setting.
APRIL 2013 - We are still troubleshooting a hard to fix iOS6 bug related to ‘Ducking’ that causes a sticky meter needle and very slight pauses in the music when ducking happens. This only happens on a few device configurations, but unfortunately is system related and hard for us to address. We are trying to programme a work around.
TEMPORARY SOLUTION – Either ignore the relatively unobtrusive problem, or use Auto-Pause instead of Ducking
DECEMBER 2012 - We have deactivated Mic Boost due to audio changes in iOS6. As soon as there is a fix from Apple, we will reactivate it.
FIXED – In V2.9 – Due Early June 2013
Known Issues Awareness!® Android
NOTE our Android Apps run on Jelly Bean Only
DECEMBER 2012 – Three people have had Samsung S3 app crashes when trying to login to the app. This is because the phone needs to be connected to the internet to activate. Solution: connect to the internet first and retry. We will shortly issue a fix for this crash.
JUNE 2013 - Coming NEW VERSION iOS – V2.9 Awareness!®
- V2.9 brings back Mic Boost under iOS6.1 AND adds full-width graphics for iPhone 5
JUNE 2013 - Coming NEW VERSION iOS – V2.9 Awareness!® for Etymotic & PRO
- V2.9 brings back Mic Boost under iOS6.1
DECEMBER 2012 - NEW VERSION iOS – V2.8 Awareness!® for Etymotic
- V2.8 has graphics for the iPhone 5 and aligned version numbers across all of our iOS Awareness Apps.
DECEMBER 2012 - NEW VERSION iOS – V2.8 Awareness!®
- V2.8 has graphics for the iPhone 5, a new icon for Awareness!® and aligned version numbers across all of iOS Awareness Apps.
NOVEMBER 2012 – NEW ANDROID APP - Awareness!® Android Phone V1.0.17 Samsung S3 for Etymotic
- This brand-new app is for Android phones. Currently for Samsung S3 only. Versions for S2, HTC etc will follow.
OCTOBER 2012 – NEW ANDROID APP - Awareness!® HD V184.108.40.206 Nexus 7 for Etymotic
- This app is for Android Tablets. Currently for Nexus 7 only.
A GENERAL SUPPORT SOLUTION
Delete & Reinstall fixes almost any problem!
1. Delete Awareness!® from your Device
2. Download Awareness!® again to your Device and Re-install
If this does not work for you, or if you come across any other problem, please CONTACT us directly on Awareness! Support