Essency Apps Support

If we can help you. we will!

Contact us by email regarding any issue by using this link - Essency Apps Support

IT IS IMPOSSIBLE FOR US TO RESPOND VIA THE ITUNES STORE

PLEASE do not leave negative reviews before you contact us!

 

LATEST UPDATES

APRIL 2014  - Two new apps in development – due soon

NOVEMBER 2013  - UPDATED Essency GunSonics!® V1.0.1

OCTOBER 2013  -  NEW iPHONE APP ON SALE NOW – Essency GunSonics!® V1.0

OCTOBER 2013  -  NEW VERSION iOS7 Compatible – V2.9.1 Awareness!® for Etymotic LITE
- Increased mic volume, Mic Boost is back, new ‘flat’ icon, new Active Interrupt and iOS7 compatible.

OCTOBER 2013  -  NEW VERSION iOS7 Compatible – V2.9.1 Awareness!® for Etymotic PRO
- Increased mic volume, Mic Boost is back, new ‘flat’ icon, new Active Interrupt and iOS7 compatible.

SEPT 2013  -  EXISTING APP iOS7 Compatible – V2.9.1 Awareness!®
- All looking good.

JULY 2013  -  OUT NOW NEW VERSION iOS – V2.9.1 Awareness!®
- V2.9.1 squashes one irritating, hard to replicate bug. SPLAT!

JUNE 2013  -  OUT NOW NEW VERSION iOS – V2.9 Awareness!®
- V2.9 increases mic volume, brings back Mic Boost under iOS6.1 AND adds full-width graphics for iPhone 5
 

FIRST SUPPORT STEP, please read our FAQ pages

Awareness!® iOS FAQ which covers setting the app up and more – Awareness! FAQ

GunSonics!® FAQ which covers setting the app up and more - GunSonics! FAQ

If you are having ANY problems, mail us on Essency Apps Support

 

Known Issues Awareness!® iOS

FOR MAXIMUM APPP PERFORMANCE make Auto-Pause your default setting.

NOVEMBER 2013 – It has proved impossible to make Ducking work smoothly under iOS7, so we have removed the feature and replaced it with Auto-Pause which enhances safety in all situations.
 
 

Known Issues GunSonics!®

- You may get some ‘squeal’ feedback in non-Apple earphones BUT ONLY if you have the volume far too high. This nothing to do with the app, but is due to many headphones not having proper shielding between the microphone and earphone channels. TURN IT DOWN!

 

A GENERAL SUPPORT SOLUTION

Delete & Reinstall fixes almost any problem!

1. Delete the app from your Device

2. Download the app again to your Device and Re-install

If this does not work for you, or if you come across any other problem, please CONTACT us directly on Essency App Support

 

 

 

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