Awareness!® iOS – FAQ

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Awareness!® The Headphone App iOS, is an app that allows headphone users to hear what’s going on around them while listening to music (or any other audio) on iPhone, iPad, or iPod touch.

The Awareness!® for Etymotic iOS Apps are customised versions, tuned for the specific sensitivity and performance of Etymotic’s superb high-isolation headphones and headsets.

Awareness!® uses the iPhone’s / iPad’s built in microphone or your headset’s inline microphone to analyze your surroundings and overlays any important sounds in your headphones over your music or audio book. (NOTE: for outdoor use an inline headset mic is recommended)

You can set a mic threshold level so that the mic is only switched on when a sound is louder than your background noise.

Awareness!® lets your hear when the person next to you talks and or if you are out walking or cycling, when a car or truck blows its horn.

Awareness! works brilliantly in most situations, however if you’re standing close to loud machinery or are in an environment where the noise levels are particularly high, the microphone may be inadvertently triggered.

In situations like this, its best to turn the microphone on continuously (by tapping the mic icon) and turning the mic volume down to an acceptable level while still being able to hear environmental noise, this allows you to hear any important sounds or changes in your surroundings while using headphones. We also suggest you activate AutoPause.

Note: Never use headphones or earphones anywhere where danger may be present, Awareness! does not replace common sense!

 

Awareness!® iOS Features & functions are listed in full << HERE >>


Awareness!® iOS V2.9+ FAQ

Is there a way to turn off the FLASHING RED BAR that appears at the top of my display when Awareness!® App is running?

NO. This is an iOS/iPhone ‘feature’ we have no control over. The flashing red bar is iOS’s way of telling you that the microphone is use, you will see exactly the same bar with DB meters and other ‘listening’ apps. It comes on with any app that uses the microphone and at present there is no way to turn this off.

I updated to the latest Awareness!® version and it doesn’t work?

This can happen whenever there’s a major update on an App because your iDevice stores some App information in its memory that’s no longer used. Delete Awareness! from your iDevice and download it again from the App Store to restore normal service. If this doesn’t work or you come across any other issue contact us on Awareness! Support

How do I set Awareness!® App?

Awareness! automatically sets itself up on start up with AutoSet. You can further tweak the settings by sliding your finger over the red scale to fine tune the microphone trigger level.

The microphone level in your headphones or earphones can be adjusted by moving the slider located to the right the screen. You can use Autoset at anytime by tapping ‘Auto’.

Note: AutoSet measures the average noise of your surroundings and sets a microphone threshold just above the noise level, this works well in most situations however in more dynamic environments where background noise is continually changing, such as on a noisy street or train station we recommend you fine tune the mic threshold, its easy and fast, simply slide your finger across the red scale on Awareness until you only hear the sounds you want, alternatively you can use AutoSet Plus.

See full instructions or video on how to set and use Awareness!® The Headphone App or Awareness!® For Etymotic.

I can’t get Awareness!® App to work?

Awareness!® The Headphone App works on iPhone 4/4S/5/5S/6, iPhone 3GS, iPod touch 4 or above, iPod touch 3 (with microphone headset), and all iPads running iOS 4.3 and above.

If you are running Awareness! with one of these devices and it does not work please contact us on Awareness! Support

Awareness! will NOT work on iPhone 3G, iPod 2G or with Bluetooth or Wireless headsets.

I’ve installed Awareness!® App but can’t hear anything in my headphones?

Check to make sure you haven’t set the microphone trigger level too high or the mic volume too low.

If you are using headphones or earphones that do not have a microphone attached make sure that the iPhone/iPod touch’s mic is not obstructed or covered.

Also make sure that your headphone jack is correctly fitted in your device’s socket.

I have to turn the mic level to maximum in my headphones to hear anything?

This normally means that your music is turned up too loud, look after your ears! Try using Mic Boost or use AutoPause which will pause your music so you can hear everything.

I get a loud howling sound when I turn Awareness!® App on

You may have the mic volume turned up too loud or the microphone is too near your headphones causing feedback, especially if Microphone Boost is activated.

Try the following:

1. Turn the microphone volume to zero by using the slider on the far right of the screen, then set your music or audio to a comfortable listening level.

2. Set the microphone threshold to 0% by sliding your finger across the red scales. This will switch the microphone on.

3. Move the mic volume slider up until you can hear ambient sounds in your headphones or earphones, again at a comfortable listening level.

4. Tap ‘Auto’ or set the microphone threshold manually (again by sliding your finger over the red scale) so the microphone is not triggered by the natural background noise, you can control the sensitivity by adjusting the ‘Mic Delay’ in Settings.

Why doesn’t Awareness!® App work with my Bluetooth headset?

Current Bluetooth headset technology causes a noticeable delay in real time applications. There is also limited bandwidth and audio quality can degrade. We are working on a Bluetooth version of Awareness!® but are waiting for improvements in iOS System and Bluetooth technology

Can I use Awareness!® App during a phone call?

No, iOS prohibits any app from altering or interfering with core services such as telephony.

Why cant I use Awareness!® App on my iPhone 3G?

iPhone 3G and iPod touch 2G are not multitasking and are therefore unsuitable for running Awareness!®

Awareness!® App is not using the mic in my headphones

Please check to make sure your headset is fully plugged in to the jack input on your device, try reconnecting your headset and restarting Awareness! Also make sure that your headphone jack and socket are clean.

I’m having trouble with Awareness!® using it with Etymotic headsets. There’s too much distortion and even adjusting the volume and sensitivity I cannot get it to function properly.

Please try the custom-made Awareness!® For Etymotic App available for free to all Etymotic earphone users on the App Store.

System Requirements

iOS 4.3 – iOS 5 – iOS6 – iOS7+

iPhone 3GS / 4 / 4S / 5 / 5S / 6

iPad 1 / 2 / 3 / 4 / 5 / Mini / Mini2

iPod Touch 4th Generation and above

If you experience any difficulties or any other issues, contact us on Awareness! Support.

 

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